Air Valet Travels Ltd. – Terms and Conditions

Introduction

These Terms and Conditions govern the relationship between Air Valet Travels Ltd., referred to as “Air Valet,” “we,” “us” or “our,” and every person who accesses our website or mobile application, requests a quotation, makes a reservation, purchases travel services or is included in a booking, referred to as the “Customer,” “Traveller,” “you” or “your.”

These Terms apply to travel arrangements made:

• Through an Air Valet travel advisor;
• By telephone, email or in person;
• Through airvalet.ca;
• Through the Air Valet mobile application;
• Through a booking engine, supplier portal or payment page made available by Air Valet;
• Through any other sales channel operated or authorized by Air Valet.

The person making a booking confirms that they:

1. Have read and accepted these Terms;
2. Have authority to make the booking and provide information for every Traveller included in it;
3. Will communicate these Terms and all applicable supplier conditions to the other Travellers;
4. Are authorized to accept applicable booking conditions on their behalf where legally permitted; and
5. Will ensure that all Traveller information supplied is complete and accurate.

Travel services are also governed by the terms, tariffs, conditions of carriage, cancellation rules and privacy practices of the relevant airlines, tour operators, cruise lines, hotels, resorts, insurers, vehicle-rental companies and other suppliers.

Where supplier terms apply to a booking, they form part of the travel contract.

Definitions

Air Valet

Air Valet Travels Ltd., an Ontario travel retailer.

Booking

Any requested or confirmed arrangement for travel services, including flights, vacation packages, accommodation, cruises, tours, excursions, transfers, vehicle rentals, insurance or related services.

Customer

The person who requests, authorizes or pays for a Booking.

Traveller

Every individual included in a Booking, whether or not that person personally communicated with Air Valet.

Supplier

A third party that owns, operates, controls, wholesales or provides a travel service. Suppliers may include airlines, tour operators, cruise lines, hotels, resorts, insurers, ground transportation companies, vehicle-rental companies, booking-technology providers and payment processors.

Supplier Terms

The applicable Supplier’s contract, fare rules, tariff, conditions of carriage, cancellation rules, refund policies and other conditions.

Travel Services

Transportation, accommodation and other travel-related products or services arranged or offered through Air Valet.

Booking Engine

A website, mobile webpage, embedded browser or WebView through which availability, pricing or reservations are supplied by Air Valet or a third-party provider.

1. Regulatory Status

Air Valet Travels Ltd. is registered as an Ontario travel retailer with the Travel Industry Council of Ontario, registration number 50027258.

Air Valet is also accredited by the International Air Transport Association, IATA numeric code 67599744.

Air Valet operates subject to applicable Ontario travel-industry legislation, including the Travel Industry Act, 2002 and Ontario Regulation 26/05.

Amounts received directly by Air Valet for Travel Services will be handled in accordance with applicable trust-account and financial requirements. Some payments may instead be processed directly by a Supplier, tour operator, airline, payment processor or Booking Engine.

TICO registration and IATA accreditation do not mean that TICO or IATA:

• Operates Air Valet;
• Guarantees every Booking;
• Endorses every Supplier;
• Guarantees Supplier performance;
• Guarantees reimbursement of every payment or loss; or
• Acts as a party to the Customer’s travel contract.

2. Ontario Travel Industry Compensation Fund

Eligible Customers may have access to protections available under Ontario travel-industry legislation, including the Ontario Travel Industry Compensation Fund.

Eligibility depends on the legislation and regulations in force when the claim arises. Coverage may be limited by:

• The reason Travel Services were not provided;
• The identity and registration status of the retailer or wholesaler;
• The type of Supplier failure;
• Where and how the Booking was purchased;
• The type of loss claimed;
• Applicable claim limits;
• Filing requirements and deadlines;
• Documentation requirements;
• Other statutory exclusions and conditions.

The Compensation Fund does not provide unlimited insurance and does not reimburse every cancellation, dispute, Supplier issue, replacement purchase or loss.

Customers should consult TICO for current eligibility rules and claim procedures.

3. Air Valet’s Role

Air Valet acts primarily as a travel retailer and agent in arranging services supplied by independent third parties.

Unless Air Valet expressly confirms otherwise in writing, Air Valet does not own, operate or control:

• Aircraft;
• Airlines;
• Airports;
• Hotels or resorts;
• Cruise ships;
• Tour operators;
• Vehicle-rental fleets;
• Excursion operators;
• Ground transportation services;
• Payment-processing platforms;
• Border, customs or immigration systems;
• Travel-insurance underwriting or claims decisions.

The Supplier is responsible for delivering its services in accordance with its contract and applicable law.

Air Valet remains responsible for its own obligations as a registered Ontario travel retailer and for rights or responsibilities that cannot lawfully be excluded.

4. Quotations and Availability

Unless expressly stated otherwise, a quotation:

• Is based on availability at the time it is prepared;
• Is not a reservation;
• Does not hold inventory;
• Does not guarantee a price;
• May expire without notice;
• May be affected by currency movements, taxes, surcharges or Supplier updates;
• Is subject to verification before confirmation.

Travel Services are not confirmed until:

1. The required Traveller information has been supplied;
2. The Customer has accepted the applicable terms;
3. The required payment or payment authorization has been accepted;
4. The Supplier has confirmed the requested inventory; and
5. Air Valet or the Supplier has issued a valid confirmation, invoice or ticket.

An online submission or payment attempt does not guarantee acceptance if the Supplier rejects the request, inventory has changed, fraud screening is incomplete or the displayed information contained an evident error.

5. Travel Arrangements and Supplier Terms

All Bookings are subject to applicable Supplier Terms.

Supplier Terms may govern:

• Deposits;
• Final-payment dates;
• Fare rules;
• Refundability;
• Cancellation penalties;
• Changes and name corrections;
• Baggage;
• Seat selection;
• Room occupancy;
• Cruise conditions;
• Vehicle-rental requirements;
• Loyalty benefits;
• Check-in and boarding requirements;
• Conduct;
• Health requirements;
• Supplier liability;
• Dispute procedures.

Customers must review the Supplier Terms provided during the booking process, linked in a confirmation or made available on request.

If Air Valet’s general website or mobile-app content conflicts with specific current Booking documentation, the following order will normally apply:

1. Mandatory applicable law;
2. The final Booking confirmation or invoice;
3. Current Supplier Terms applicable to the purchased service;
4. These Air Valet Terms;
5. General editorial or promotional content.

Nothing in this order limits a statutory right that cannot lawfully be waived.

6. Customer and Traveller Responsibilities

The Customer must:

• Provide complete and accurate Traveller information;
• Ensure names match the required travel documents;
• Review quotations, invoices, tickets and confirmations promptly;
• Notify Air Valet immediately of discrepancies;
• Make payments by the required deadlines;
• Provide valid and authorized payment information;
• Review Supplier Terms;
• Confirm schedules before departure;
• Meet check-in, boarding and embarkation deadlines;
• Obtain all required travel documents;
• Communicate relevant information to every Traveller;
• Disclose relevant accessibility or service requests at the earliest opportunity;
• Behave lawfully and comply with Supplier requirements.

A Traveller’s failure to meet these responsibilities may result in denial of boarding, denied entry, cancellation, loss of services or additional expense.

7. Passports, Visas, Transit and Entry Requirements

Every Traveller is responsible for obtaining and carrying the documents required for the complete itinerary, including any transit points.

Required documents may include:

• A valid passport;
• Visa;
• Electronic travel authorization;
• Permanent-resident card;
• Work or study permit;
• Transit visa;
• Health or vaccination documentation;
• Parental consent documentation;
• Cruise documentation;
• Vehicle-rental documentation;
• Evidence of onward travel or sufficient funds;
• Other documents required by a government or Supplier.

Passport-validity requirements vary by destination, citizenship, travel-document type and itinerary. There is no universal rule that every passport must remain valid for six months after travel.

Travellers must verify current requirements through the relevant government, embassy, consulate, airline, cruise line or official border authority.

General information supplied by Air Valet is not a guarantee that a Traveller will be admitted, permitted to transit or allowed to board.

Government authorities retain complete discretion over entry, exit and immigration decisions.

8. Flights, Air Tickets and Airline Conditions

8.1 Airline contract

Air transportation is governed by the operating and ticketing carrier’s applicable:

• Conditions of carriage;
• Tariffs;
• Fare rules;
• Baggage conditions;
• Check-in requirements;
• Loyalty-program rules;
• Schedule-change policies;
• Applicable legislation.

Air Valet facilitates the reservation or ticketing process but does not operate the flight.

8.2 Ticket information

The Customer must verify immediately:

• Traveller names;
• Routing;
• Travel dates;
• Departure and arrival airports;
• Flight numbers;
• Cabin class;
• Baggage allowance;
• Fare restrictions;
• Connection times;
• Ticket status.

Name corrections may be restricted or prohibited. Some airlines require cancellation and rebooking at the current fare.

8.3 Separate and self-transfer tickets

Where an itinerary contains:

• Separate tickets;
• Combined one-way fares;
• Different airlines without a protected interline arrangement;
• Self-transfer connections;
• Separate Booking references,

a delay or cancellation affecting one ticket may not entitle the Traveller to changes or refunds on another ticket.

The Traveller may be responsible for:

• Collecting and rechecking baggage;
• Passing through immigration or security;
• Obtaining transit authorization;
• Reaching another terminal or airport;
• Purchasing replacement transportation;
• Paying change or cancellation charges on unaffected tickets.

Air Valet will disclose known separate-ticket arrangements where required and reasonably identifiable.

8.4 Schedule verification and airport arrival

Travellers should verify current flight details directly with the airline before departure.

Airport-arrival recommendations vary by airport and airline. Unless the airline directs otherwise, Travellers should generally allow substantial time before check-in closes, particularly for international travel.

The airline’s published deadline controls.

8.5 Delays, cancellations and denied boarding

Airlines may be subject to the Canadian Air Passenger Protection Regulations and other applicable passenger-rights regimes.

Depending on the circumstances, the operating airline may have obligations concerning:

• Communication;
• Standards of treatment;
• Rebooking;
• Refunds;
• Compensation;
• Denied boarding;
• Tarmac delays;
• Lost or damaged baggage;
• Seating of children near accompanying adults.

Eligibility depends on the facts and applicable law.

Air Valet does not decide an airline’s statutory compensation claim but may assist with Booking information reasonably available to it.

8.6 Missed flights and no-shows

A Traveller who misses a flight or fails to check in on time may be treated as a no-show.

The airline may cancel remaining segments, including return or onward flights.

Travellers must contact Air Valet or the airline immediately where a segment may be missed.

Any recovery is subject to airline rules, availability and applicable law.

8.7 Airline changes

Airlines may change:

• Flight times;
• Flight numbers;
• Airports;
• Aircraft;
• Operating carriers;
• Routing;
• Cabin products;
• Seating;
• Meal service.

Air Valet will communicate material information received from the Supplier where required and where valid contact information is available.

Air Valet cannot guarantee that an airline will preserve the original schedule, aircraft or seat assignment.

9. Baggage

Baggage allowance and charges are controlled by the applicable airline or other transportation Supplier.

Allowances may vary by:

• Fare;
• Route;
• Airline;
• Operating carrier;
• Loyalty status;
• Cabin;
• Ticketing arrangement;
• Equipment;
• Sports or special items.

Travellers are responsible for reviewing current baggage rules before departure.

Claims concerning delayed, lost or damaged baggage must normally be made directly with the operating carrier within its required deadlines.

Travellers should keep:

• Baggage tags;
• Boarding documents;
• Receipts;
• Damage photographs;
• Property irregularity reports;
• Other supporting records.

Medication, essential documents, valuables and critical items should not be placed in checked baggage where avoidable.

10. Seat Selection and Special Services

Seat assignments are requests unless the airline expressly confirms otherwise.

Even where a seat-selection fee has been paid, the airline may change seats because of:

• Aircraft substitution;
• Safety;
• Operational requirements;
• Passenger accommodation;
• Schedule changes;
• Other airline decisions.

Requests for:

• Wheelchair assistance;
• Medical accommodation;
• Dietary services;
• Bassinets;
• Adjoining seats;
• Special meals;
• Assistance animals;
• Other special services,

must be made as early as possible.

Air Valet will communicate requests to the Supplier but cannot guarantee acceptance or performance unless expressly confirmed by the responsible Supplier.

11. Hotels, Resorts and Accommodation

Accommodation is governed by the property’s and Supplier’s applicable terms.

11.1 Check-in requirements

Hotels and resorts may require:

• Government-issued identification;
• A credit card in the guest’s name;
• A security deposit;
• Payment of local taxes or fees;
• Compliance with minimum-age rules.

Failure to meet these requirements may result in denied check-in.

11.2 Room descriptions and occupancy

Room categories, views, bedding and amenities are based on Supplier descriptions.

Terms such as:

• Ocean view;
• Oceanfront;
• Partial view;
• Run of house;
• Junior suite;
• Family room;
• Accessible room,

are defined by the Supplier and may vary among properties.

Maximum occupancy and child-age rules are set by the Supplier.

11.3 Special requests

Requests concerning bedding, floors, connecting rooms, location, dietary needs or room views are not guaranteed unless the Supplier expressly confirms them as part of the paid reservation.

11.4 Resort and local fees

Some properties charge fees payable locally, including:

• Resort fees;
• Destination fees;
• Tourism taxes;
• Environmental levies;
• Security deposits;
• Parking;
• Cleaning fees;
• Energy surcharges;
• Local municipal taxes.

Air Valet will disclose known mandatory charges as required, but governments and Suppliers may introduce or change locally payable amounts after Booking.

11.5 Early departure and unused nights

Unused accommodation caused by late arrival, early departure, denied check-in or a Traveller’s decision not to use the service is not automatically refundable.

Any credit or refund remains subject to Supplier Terms and applicable law.

12. All-Inclusive and Packaged Vacations

An all-inclusive or packaged vacation may combine some or all of:

• Flights;
• Accommodation;
• Meals;
• Beverages;
• Transfers;
• Activities;
• Entertainment;
• Supplier representation;
• Other specified services.

“All-inclusive” does not mean that every available product or service is included without restriction.

Possible exclusions or additional charges may include:

• Premium restaurants;
• Premium beverages;
• Room service;
• Spa services;
• Excursions;
• Motorized activities;
• Resort fees;
• Tourism taxes;
• Baggage;
• Seat selection;
• Transfers;
• Gratuities;
• Insurance;
• Medical services;
• Special events;
• Early check-in or late checkout.

The final Supplier description and Booking confirmation determine what is included.

Resort facilities, restaurants and activities may be affected by:

• Occupancy;
• Renovations;
• Maintenance;
• Weather;
• Seasonality;
• Staffing;
• Local restrictions;
• Supplier operational decisions.

Photographs and general descriptions may be illustrative and may not show the exact room, facility, beach condition or experience provided during a particular stay.

13. Tours, Activities and Excursions

Tours, excursions and activities may be subject to:

• Age requirements;
• Height or weight restrictions;
• Mobility requirements;
• Health restrictions;
• Waivers;
• Weather;
• Minimum participation;
• Local licensing;
• Equipment requirements;
• Supplier cancellation rules.

Travellers must disclose relevant limitations directly to the activity Supplier where required.

Air Valet does not independently assess whether an activity is medically or physically appropriate for a Traveller.

Higher-risk activities should be evaluated carefully, and Travellers should confirm whether their insurance covers the activity.

14. Cruises

Cruise reservations are governed by the cruise line’s passenger contract and other applicable Supplier Terms.

14.1 Cruise documentation

Travellers are responsible for documentation required at:

• Every port of call;
• Embarkation;
• Disembarkation;
• Transit countries;
• Associated air travel.

A Traveller may require entry authorization even when they do not intend to leave the vessel at a particular port.

14.2 Embarkation

Travellers must arrive by the cruise line’s required check-in deadline.

Air Valet generally recommends arriving in the embarkation city sufficiently early to reduce the risk of missing the cruise, particularly where flights are separately arranged.

A missed embarkation may require the Traveller to arrange and pay for transportation to a later port, if the cruise line permits joining there.

14.3 Itinerary and vessel changes

Cruise lines may:

• Change or omit ports;
• Change arrival or departure times;
• Substitute vessels;
• Change cabins;
• Alter onboard services;
• Cancel shore excursions;
• Modify itineraries for weather, safety or operational reasons.

Rights to refunds or credits are determined by applicable law and cruise-line terms.

14.4 Cruise inclusions and onboard charges

Cruise fares may exclude:

• Gratuities;
• Alcoholic beverages;
• Specialty dining;
• Internet;
• Shore excursions;
• Spa services;
• Medical services;
• Port charges;
• Transfers;
• Onboard purchases.

Travellers should review the fare description carefully.

14.5 Pregnancy, infants and health

Cruise lines impose their own pregnancy, infant-age, medical and fitness-to-travel restrictions.

These restrictions vary and must be verified directly against the relevant cruise line’s current policy.

Medical facilities at sea may be limited, and onboard medical treatment can be expensive.

14.6 Conduct

Cruise lines may deny boarding, confine, disembark or take other action concerning a passenger whose conduct creates a safety, health or operational concern, subject to applicable law and the cruise contract.

15. Car Rentals and Ground Transportation

Vehicle-rental and ground-transportation services are subject to the Supplier’s rules.

A rental company may require:

• A minimum age;
• A valid driver’s licence;
• An international driving permit;
• A credit card in the main driver’s name;
• A security deposit;
• Proof of insurance;
• Additional-driver fees;
• One-way fees;
• Local taxes;
• Fuel charges;
• Geographic-use restrictions.

A quoted rental may not include every locally payable item.

Travellers are responsible for:

• Inspecting the vehicle;
• Understanding insurance and damage-waiver options;
• Complying with traffic laws;
• Paying tolls, fines and fuel charges;
• Returning the vehicle at the required location and time.

Transfers may be shared or private as specified. Delays caused by traffic, weather, border processing or other external conditions may occur.

16. Group Bookings

Additional terms may apply to group reservations.

Depending on the Supplier, a group may involve:

• Minimum Traveller numbers;
• Group deposits;
• Rooming-list deadlines;
• Name-submission deadlines;
• Attrition requirements;
• Group-leader responsibilities;
• Special cancellation schedules;
• Non-refundable deposits;
• Complimentary-place rules;
• Contracted inventory;
• Different payment dates.

A group quotation does not guarantee space until the Supplier accepts the group and required funds or agreements have been received.

The group organizer is responsible for communicating relevant information to participants unless otherwise agreed in writing.

17. Minors

A person making a Booking for a minor represents that they are legally authorized to do so.

Requirements concerning minors vary among:

• Countries;
• Airlines;
• Cruise lines;
• Hotels;
• Tour operators;
• Border authorities.

A minor may require:

• A passport;
• Visa;
• Consent letter;
• Custody documentation;
• Birth certificate;
• Unaccompanied-minor service;
• Adult supervision meeting a Supplier’s minimum age.

Air Valet does not determine parental authority or custody rights.

The responsible adult must obtain legal advice where documentation or authority is uncertain.

18. Accessibility, Medical Conditions and Pregnancy

Travellers should notify Air Valet before Booking of material accessibility or assistance requirements relevant to the requested arrangements.

Air Valet will make reasonable efforts to communicate requests to Suppliers.

The Supplier remains responsible for determining:

• Whether the request can be accommodated;
• What documentation is required;
• Whether an escort is needed;
• Whether particular equipment can be accepted;
• Whether the Traveller is fit to use the service.

Airlines, cruise lines and other Suppliers maintain individual pregnancy and medical-travel policies. Cut-off dates and documentation requirements vary.

Travellers should consult qualified health professionals regarding fitness to travel.

Air Valet does not provide medical advice and cannot guarantee that a Supplier will permit travel.

19. Health, Safety and Travel Advisories

Travel may involve inherent and changing risks, including:

• Illness;
• Natural disasters;
• Severe weather;
• Political instability;
• Crime;
• Public-health events;
• Labour disruptions;
• Local infrastructure limitations;
• Transportation interruptions;
• Changes in government restrictions.

Travellers are responsible for reviewing current government travel advice, health guidance and destination requirements.

A travel advisory does not automatically create a right to cancel or receive a refund. Cancellation rights depend on applicable law and Supplier Terms.

Nothing in these Terms requires a Traveller to waive rights that cannot legally be waived.

20. Travel Insurance

Air Valet strongly recommends appropriate travel insurance.

Depending on the policy, insurance may address:

• Emergency medical expenses;
• Trip cancellation;
• Trip interruption;
• Baggage;
• Delay;
• Supplier default;
• Accidental death;
• Other defined risks.

Every insurance policy contains terms, limits and exclusions.

Insurance does not guarantee that every claim will be paid.

The Traveller must review:

• Coverage;
• Eligibility;
• Pre-existing-condition provisions;
• Stability periods;
• Exclusions;
• Deductibles;
• Claim deadlines;
• Maximum benefits.

Where insurance is declined, the Customer accepts the financial risks that would otherwise have been covered, subject to any statutory rights.

Air Valet does not control an insurer’s underwriting or claim decision.

21. Payments, Currency and Fraud Screening

21.1 Authorization

The Customer represents that they are authorized to use the selected payment method.

Third-party payments may require:

• Written authorization;
• Identification;
• Cardholder verification;
• Additional fraud screening;
• Direct contact with the cardholder.

Air Valet may decline or delay a transaction where reasonably required to verify identity, payment authority or suspected fraud.

21.2 Payment processor

Payment may be processed by:

• Air Valet;
• A tour operator;
• An airline;
• Softvoyage;
• A cruise line;
• An insurer;
• Another Supplier;
• A third-party payment processor.

The merchant appearing on a card statement may therefore differ by Booking.

21.3 Deposits and final payment

Deposit and final-payment terms are determined by the applicable Supplier and disclosed Booking conditions.

Failure to pay by the deadline may result in cancellation and loss of amounts already paid.

Air Valet is not required to issue repeated payment reminders.

21.4 Currency

Unless otherwise stated, Air Valet quotations are expressed in Canadian dollars.

Foreign-currency transactions may be affected by:

• Exchange-rate changes;
• Credit-card conversion rates;
• Foreign-transaction charges;
• Supplier currency selection;
• Refund conversion differences.

A refund processed in the original transaction currency may produce a different Canadian-dollar amount because of exchange-rate movement.

21.5 Charge disputes

Customers should contact Air Valet promptly regarding an unfamiliar or disputed charge.

Nothing in these Terms prevents a Customer from exercising a lawful chargeback or payment-dispute right.

A knowingly false or abusive chargeback may, however, constitute a breach of these Terms and may be challenged using the Booking documentation.

22. Taxes, Fees and Surcharges

Pricing may include or exclude amounts depending on the product and how the Supplier presents the transaction.

Potential charges include:

• GST or HST;
• Airport charges;
• Security charges;
• Carrier surcharges;
• Fuel surcharges;
• Port charges;
• Resort fees;
• Tourism taxes;
• Environmental levies;
• Local departure taxes;
• Service fees;
• Currency-conversion charges;
• Supplier processing fees.

Mandatory charges known and required to be included under applicable law will be disclosed accordingly.

Amounts payable locally may be collected by a government, property, port or Supplier and may change after Booking.

23. Air Valet Professional Fees

Air Valet’s professional fees are separate from Supplier charges and compensate Air Valet for consultation, reservation, ticketing, administration and post-booking services.

Unless Air Valet confirms otherwise in writing, professional fees are non-refundable once the applicable work has been performed.

GST or HST may apply.

Current fees are:

The actual fee will be disclosed before the service is performed where required.

Supplier fees, fare differences, tax changes and payment-processor charges are additional.

A listed Air Valet fee does not mean that the Supplier permits the requested change.

Air Valet may update its fee schedule prospectively. The fee disclosed for an already requested service will govern that transaction.

24. Price Changes and Pricing Errors

Prices may change before confirmation.

Where a permitted post-Booking price increase occurs, the Customer will receive any disclosure and cancellation option required by applicable Ontario law.

Technical, typographical, currency-conversion, inventory-transmission or Supplier-data errors may occur.

Where an obvious error is identified before performance, Air Valet may:

• Correct the information;
• Offer the correct price;
• Seek Supplier confirmation;
• Cancel and refund an unfulfillable erroneous transaction where legally permitted.

Air Valet will not knowingly rely on a pricing error to mislead Customers.

Nothing in this section limits rights under applicable consumer-protection or travel-industry legislation.

25. Best Price Guarantee

Where Air Valet expressly offers a best-price guarantee, it applies only before the Booking is confirmed and only where all relevant elements are identical.

The competing offer must generally match:

• Supplier;
• Departure city;
• Destination;
• Travel dates;
• Duration;
• Flight itinerary;
• Cabin or fare family;
• Baggage inclusion;
• Property;
• Room category;
• Occupancy;
• Meal plan;
• Transfers;
• Cancellation conditions;
• Currency;
• Taxes and mandatory fees;
• Public availability to the same Customer.

The guarantee does not apply to:

• Membership-only rates;
• Employee rates;
• Loyalty redemptions;
• Private or unpublished fares;
• Coupon or cashback arrangements;
• Group rates;
• Bundles with materially different conditions;
• Obvious errors;
• Offers that cannot be independently verified;
• Prices no longer available.

Air Valet may verify the competing price before accepting the request.

26. Changes, Corrections and Cancellations

Requests to change or cancel a Booking should be submitted to Air Valet promptly.

Changes are not effective until confirmed by the Supplier and Air Valet.

A request may involve:

• Air Valet professional fees;
• Supplier penalties;
• Fare differences;
• Tax differences;
• Loss of promotions;
• Cancellation of related services;
• Repricing of the entire Booking;
• New payment deadlines.

Some Travel Services are fully non-refundable and non-changeable.

Customers should not contact a Supplier to make independent changes to an Air Valet Booking unless directed to do so, because independent action may:

• Prevent Air Valet from servicing the Booking;
• Cancel associated services;
• Create inconsistent records;
• Affect refund processing.

Where urgent disruption occurs outside Air Valet’s operating availability, the Traveller should contact the operating Supplier where necessary to protect immediate travel arrangements and notify Air Valet as soon as practical.

27. Supplier-Initiated Changes

Suppliers may change or cancel services for operational, commercial, safety, regulatory or force-majeure reasons.

Possible changes include:

• Flight schedules;
• Routing;
• Aircraft;
• Hotels;
• Room categories;
• Cruise ports;
• Ships;
• Transfers;
• Activities;
• Departure dates;
• Included services.

Available remedies depend on applicable law and Supplier Terms.

Air Valet will communicate material changes received from Suppliers and assist with available options where reasonably possible.

Air Valet is not responsible for a Supplier’s independent failure beyond Air Valet’s own legal obligations.

28. Refunds and Travel Credits

Refund eligibility is determined by:

• Supplier Terms;
• Fare rules;
• Applicable law;
• Payment status;
• Reason for cancellation;
• Whether services were used;
• Any available insurance coverage.

Where a Supplier authorizes a refund, processing may require time for:

1. Supplier approval;
2. Supplier remittance;
3. Payment-processor processing;
4. Financial-institution posting.

Air Valet cannot guarantee a fixed refund date where the funds remain controlled by a Supplier or financial institution.

Refunds are ordinarily returned to the original payment method where required or operationally available.

Travel credits may be:

• Non-transferable;
• Restricted to the original Traveller;
• Subject to an expiry date;
• Subject to fare differences;
• Limited to a particular Supplier;
• Unavailable for cash redemption.

Air Valet professional fees are not automatically refundable when a Supplier issues a refund.

29. Confirmation, Tickets and Travel Documents

The Customer must review every document promptly after receipt.

This includes:

• Invoice;
• Itinerary;
• Airline ticket;
• Hotel voucher;
• Cruise confirmation;
• Transfer voucher;
• Insurance certificate;
• Supplier terms;
• Traveller names;
• Dates and routes.

Errors must be reported immediately.

Delays in reporting an error may increase correction costs or make correction impossible.

Document-delivery timing varies by Supplier. Some vacation-package documents may be issued shortly before departure.

The Customer must provide a reliable email address and monitor spam or junk folders.

Travellers should retain independent copies of important documents and should not rely solely on access through the mobile application.

30. Force Majeure and Events Beyond Reasonable Control

Air Valet and Suppliers may be affected by events beyond reasonable control, including:

• Severe weather;
• Natural disasters;
• Epidemics or pandemics;
• War or civil unrest;
• Terrorism;
• Government restrictions;
• Border closures;
• Strikes;
• Airport closures;
• Air-traffic restrictions;
• Cyber incidents;
• Utility or communications failures;
• Supplier insolvency;
• Other extraordinary events.

Rights and remedies arising from such events depend on applicable law and Supplier Terms.

Air Valet will not be responsible for indirect expenses caused solely by an event outside its reasonable control, except where responsibility cannot lawfully be excluded.

Customers remain responsible for foreseeable incidental expenses unless covered by a Supplier, applicable law or insurance.

31. Mobile Application and Online Services

The Air Valet mobile application currently focuses primarily on all-inclusive vacation inspiration and access to a live vacation Booking Engine.

The broader Air Valet business may separately arrange:

• Flights;
• Cruises;
• Hotels;
• Tours;
• Vehicle rentals;
• Transfers;
• Groups;
• Other Travel Services.

The app’s product focus does not restrict the services Air Valet may provide through other channels.

The application may allow users to:

• Browse destinations;
• Read travel inspiration;
• Save destinations and vacation collections locally;
• Contact Air Valet;
• Access a third-party Booking Engine.

The application does not itself guarantee inventory, pricing or confirmation.

32. No Account Required and Local Saved Content

The current mobile application does not require an Air Valet account.

Saved destinations, saved collections and onboarding status may be stored locally on the device.

Saved content:

• Is provided for convenience;
• Does not reserve inventory;
• Does not hold a price;
• Does not create a Booking;
• Is not a representation of availability;
• May be lost when the app is deleted, reset or its storage is cleared;
• May become unavailable if content changes.

Air Valet is not responsible for loss of locally stored bookmarks or preferences.

33. Third-Party Booking Engine

The mobile application may display a live Booking Engine operated or hosted by Softvoyage or another travel-technology provider.

The Booking Engine may appear inside an embedded browser or WebView, but its:

• Forms;
• Cookies;
• Search results;
• Inventory;
• Prices;
• Payment pages;
• Supplier redirects;
• Booking sessions;
• Confirmation workflow,

may be controlled by the provider or applicable Supplier.

Use of the Booking Engine may be subject to additional provider and Supplier Terms.

General content displayed elsewhere in the app does not modify the Booking Engine’s current package terms.

34. Website and Application Content

Destination descriptions, resort-style guidance, travel inspiration, photographs and general recommendations are provided for informational purposes.

They do not constitute:

• A guarantee of weather;
• A safety guarantee;
• A guarantee of resort quality;
• A promise that a destination will suit every Traveller;
• Legal advice;
• Immigration advice;
• Medical advice;
• Insurance advice;
• Financial advice.

Content may become outdated as Supplier operations, destination conditions and legal requirements change.

Travellers must review current official information and Booking-specific details.

35. Third-Party Links

Air Valet’s website and application may open:

• Supplier websites;
• The Softvoyage Booking Engine;
• Airline pages;
• Maps;
• Telephone applications;
• Email applications;
• Payment systems;
• Other external services.

Air Valet is not responsible for a third party’s independent privacy, security, availability or content practices.

A link does not make Air Valet the operator of the linked service.

36. Privacy and Data Protection

Air Valet’s handling of personal information is governed by its Privacy Policy:

Privacy Policy

Personal information may be disclosed to Suppliers and service providers where reasonably necessary to:

• Provide quotations;
• Complete Bookings;
• Process payments;
• Deliver Travel Services;
• Provide assistance;
• Meet legal and regulatory obligations;
• Prevent fraud.

Travellers should not send payment-card details, passport images or highly sensitive documents through ordinary email unless Air Valet has provided an approved secure method.

The Privacy Policy forms part of these Terms.

37. Acceptable Use

Users must not:

• Attempt unauthorized access;
• Interfere with the website, application or Booking Engine;
• Introduce malicious code;
• Scrape or systematically extract Supplier inventory;
• Circumvent security measures;
• Make fraudulent or speculative Bookings;
• Use an unauthorized payment method;
• Misrepresent Traveller information;
• Infringe intellectual-property or privacy rights;
• Use Air Valet’s systems unlawfully.

Air Valet may restrict access where reasonably necessary to protect Customers, Suppliers, systems or legal rights.

38. Intellectual Property

Air Valet’s name, branding, original application design, original written content and proprietary materials are owned by or licensed to Air Valet.

Supplier trademarks, photographs, inventory and booking content remain the property of their respective owners.

Users receive a limited, revocable and non-transferable right to use Air Valet’s website and application for lawful personal travel planning and Booking purposes.

No ownership rights are transferred.

39. Complaints

Customers should notify Air Valet promptly of a concern.

Where a problem occurs during travel, the Traveller should also notify the responsible Supplier immediately and provide a reasonable opportunity to address it.

Where practical, a written complaint should include:

• Booking reference;
• Traveller name;
• Travel dates;
• Description of the issue;
• Supporting documents;
• Supplier response;
• Requested resolution.

Air Valet recommends submitting post-travel complaints within 25 days so that relevant records and Supplier remedies can be pursued promptly.

This requested notice period does not eliminate a statutory right or legally mandatory limitation period.

Where appropriate, unresolved travel-agency concerns may be referred to TICO. Airline complaints may fall within the jurisdiction of the Canadian Transportation Agency or another applicable authority.

40. Dispute Resolution

The parties should first attempt to resolve a dispute through good-faith communication.

Where appropriate, the parties may agree to mediation.

Nothing in these Terms requires a Customer to surrender:

• A right to contact TICO;
• A right to submit an airline complaint to the Canadian Transportation Agency;
• A lawful payment dispute;
• A right under consumer-protection legislation;
• Access to a court or tribunal where that right cannot lawfully be restricted.

41. Liability

Air Valet is responsible for its own acts and omissions to the extent required by law.

Air Valet is not the operator of independent Supplier services and is not responsible for a Supplier’s independent act or omission except to the extent responsibility is imposed on Air Valet by law.

To the maximum extent permitted by law, Air Valet is not liable for indirect or consequential losses arising solely from:

• Supplier operational decisions;
• Events beyond Air Valet’s reasonable control;
• A Traveller’s documentation failure;
• A Traveller’s late arrival or no-show;
• Inaccurate information supplied by the Customer;
• Loss of locally stored app bookmarks;
• A third-party website or system outage.

Nothing in these Terms excludes or limits:

• Liability that cannot legally be excluded;
• Rights under Ontario travel-industry legislation;
• Rights under applicable consumer-protection legislation;
• Mandatory airline-passenger rights;
• Rights under a Supplier contract;
• Rights arising from Air Valet’s own negligence where they cannot lawfully be limited.

42. Application Availability and Updates

Air Valet may update, correct, suspend or discontinue website or mobile-app features.

The website, application or Booking Engine may be unavailable because of:

• Maintenance;
• Network problems;
• Provider outages;
• Software updates;
• Platform changes;
• Cybersecurity events;
• Circumstances beyond reasonable control.

Air Valet does not guarantee uninterrupted operation.

Users should retain Booking confirmations and travel documents outside the app.

43. Apple App Store

Where the application is downloaded through Apple’s App Store:

• These Terms are between the user and Air Valet, not Apple;
• Apple is not responsible for operating Air Valet or providing Travel Services;
• Apple has no obligation to provide travel-booking support;
• Apple is not responsible for Supplier performance;
• The user must comply with applicable App Store terms;
• Apple and its subsidiaries may enforce provisions intended for their benefit where permitted.

44. Google Play

Where the application is obtained through Google Play:

• Use of the app is also subject to applicable Google Play terms;
• Google is not a party to Travel Service contracts;
• Google does not operate Air Valet’s Suppliers;
• Google is not responsible for fulfilling a flight, vacation, hotel, cruise or other Booking.

45. Language

These Terms are published in English.

Where applicable law requires a French version or a Customer’s express agreement to transact in English, Air Valet will address that requirement in accordance with the applicable law and transaction circumstances.

Customers requiring assistance regarding the language of applicable Booking documents should contact Air Valet before purchase.

46. Governing Law

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.

This governing-law clause does not deprive a Customer of a mandatory consumer right or jurisdiction that applies despite a contractual choice of law.

47. Severability

If a provision of these Terms is found invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply where legally permitted.

48. No Waiver

A failure by Air Valet to enforce a provision on one occasion does not waive its right to enforce that provision later.

A waiver must be clearly communicated and applies only to the particular circumstances identified.

49. Entire Agreement

For a particular Booking, the governing agreement may include:

• These Terms;
• Air Valet’s Privacy Policy;
• The final invoice or confirmation;
• Written Booking disclosures;
• Supplier Terms;
• Fare rules;
• Insurance documents;
• Other conditions expressly incorporated into the transaction.

No general website or app statement overrides a specific written Booking condition unless Air Valet expressly confirms that result.

50. Changes to These Terms

Air Valet may update these Terms prospectively to reflect changes in:

• Law;
• Regulatory requirements;
• Supplier practices;
• Website or app functionality;
• Business operations.

The updated version will be posted with a revised effective date.

A later update will not retroactively replace the agreed terms of a completed Booking unless legally permitted or agreed by the affected parties.

Continued browsing may constitute acceptance of website-use provisions, but material Booking terms will apply according to the agreement made for that Booking.

51. Acknowledgment When Booking

By completing a Booking, the Customer confirms that:

• The Booking information has been reviewed;
• Traveller names and details are accurate;
• Applicable Supplier Terms have been accepted;
• The Customer has authority to act for the Travellers;
• Required travel-document responsibilities are understood;
• Applicable deposit, payment, change and cancellation rules are understood;
• Travel insurance was considered or addressed where applicable;
• No saved app item or quotation was treated as a guaranteed reservation;
• The final confirmation and Supplier documentation govern the purchased Travel Services.

52. Contact Information

Air Valet Travels Ltd.
7215 Goreway Drive, Unit 1A06
Mississauga, Ontario L4T 0B4
Canada

Telephone: +1-905-226-1651
Website: airvalet.ca
Email: manager@airvalet.ca

TICO registration: 50027258
IATA numeric code: 67599744