Terms & Conditions
Air Valet Travels Ltd. Terms & Conditions
These booking terms ("Terms") delineate the relationship between Air Valet Travels Ltd. ("Agent") and our valued customers, encompassing those for whom travel services are arranged ("others on the Booking").
Relinquishment of Rights
Agent acknowledges the customer regarding the global impact of COVID-19 and clarifies its inability to assure the conditions, management methods, services, amenities, or effects of COVID-19 in any location. The customer, comprehending these circumstances and duly warned by Agent, acknowledges the substantial inherent risks associated with using travel services. On behalf of themselves and others on the Booking, the customer recognizes and willingly waives any and all present or future rights against Agent. This waiver covers damages, actions, causes of action, proceedings, suits, debts, dues, covenants, contracts, claims, and demands arising from adverse circumstances related to the use of travel services. Such circumstances include but are not limited to the delay, interruption, or cancellation of some or all travel services, potentially resulting in extended transit stays or prolonged durations at specific locations. All associated costs in these situations are acknowledged to be the responsibility of the customer or others on the Booking.
Travel Arrangements
Agent meticulously coordinates travel services such as flights, accommodations, and tours on behalf of the customer and others on the Booking. All associated responsibilities and liabilities rest with the customer and others on the Booking.
Agent's Responsibilities and Suggestions
In the pursuit of tailored travel experiences, Agent diligently sources services based on customer-provided information. Customers are urged to review and adhere to the terms and conditions specified by individual travel service suppliers.
Agent directs the attention of the customer and others on the Booking to the terms and conditions of the suppliers of the travel services being arranged for the customer and others on the Booking, including airlines, trains, bus lines, cruise lines, hotels, and tour operators, because those terms and conditions govern the contracts that customer and others on the Booking will have with the travel service suppliers and affect their rights and obligations. Those terms and conditons are located on the websites and/or in the brochures of the suppliers of the travel services. Any questions about the travel suppliers’ terms and condiô€†Ÿons should be addressed to the specific travel service supplier.
The importance of obtaining comprehensive travel insurance, covering aspects like trip cancellation, interruption, baggage, and medical contingencies, is strongly emphasized.
Customer Obligations
Customer and others on the Booking must review and verify all details set out on the Booking and any other itineraries and/or invoices immediately upon receipt from Agent and must immediately advise Agent of any errors or omissions.
Customer shall provide a copy of these Terms and any changes to these Terms to others on the Booking before asking Agent to book any travel services.
Customer acknowledges that customer and others on the Booking have been directed to review the terms and conditions of the suppliers of the travel services included in the Booking, including airlines, trains, bus lines, cruise lines, hotels, and tour operators, including baggage allowances, check-in times, age and height restrictions and advised that any questions customer and others on the Booking have about the travel suppliers’ terms and conditions should be addressed to the specific travel service supplier.
Customer and others on the Booking shall be responsible for complying with all customs, rules, and procedures of the travel suppliers and failure to comply with all travel supplier customs, rules, and procedures may result in customer or others on the Booking being removed from the premises and/or refused future use of the travel services.
Customer acknowledges that Agent has recommended that the customer and others on the Booking buy travel insurance and customer confirms that customer has advised others on the Booking of that recommendation to buy travel insurance. Customer acknowledges that some countries will refuse entry if the customer or others on the Booking do not have proof of travel insurance, including medical coverage.
Customer and others on the Booking are responsible for ensuring that they have all necessary travel documentation, including a passport (valid un􀆟l 6 months a􀅌er the expected return date), visas, parental consents to travel with minors required by any destination to which they are traveling or through which they will transit and pardons with respect to any criminal conviction.
Customer and others on the Booking acknowledge that even with possession of the required documentation and information, s/he may be refused entry into another country at either the point of departure or arrival.
Customer and others on the Booking acknowledge that the destination(s) to which they are traveling may have living standards and practices and standards and conditions with respect to the provision of utilities, services, and accommodation that may differ from those in Canada.
Special Requests and Acknowledgments
Customer shall be responsible for notifying Agent of any special requirements regarding the travel arrangements, including the type of seating/accommodation required and dietary requirements of the customer and others on the Booking, at the time of making the Booking. Agent will make travel suppliers aware of such requests, and the customer shall be responsible for any additional costs for such requests, however, Agent shall not be responsible for any failure by the travel suppliers to provide such services.
Accommodation Protocol
Customer and others on the Booking acknowledge that a credit card is required for each room at the time of check-in at a hotel and a preauthorized amount will be held by the credit card company in favor of the hotel until check out to cover any damages and/or incidental amounts charged by the customer or others on the Booking during the stay. Customer and others on the Booking also acknowledge that failure to present a valid credit card and permit the preauthorized amount to be charged to the credit card will result in the reservation being canceled by the hotel.
Aircraft Disinfection Awareness
Customer and others on the Booking acknowledge that most countries reserve the right to disinfect aircraft if there is a perceived threat to public health, agriculture, or the environment. While this is not a common practice, the customer confirms that s/he has made others on the Booking aware that it is a possibility. This process includes the following: (1) spraying the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treating the aircraft’s interior surfaces with a residual insecticide while passengers are not on board.
Limitation of Liability
Agent shall not be liable for any damage or loss suffered by the customer or others on the Booking, including the inability to use any of the travel services, because of failing to comply with any of the duties in this section.
Flight Details and Changes
Travel documents contain conditions of carriage which limit the airlines’ liability under international conventions and agreements. Any complaints concerning flights should be made to the airline concerned. Agent reserves the right to substitute alternate airlines and aircraft types and to add en-route stops at its discretion with or without notice to the customer or others on the Booking.
Customer and others on the Booking should confirm all flights at least 48 hours before departure and flight departure time at least 24 hours before the scheduled departure time. If a delay is related to weather, traffic, or another Force Majeure condition, any expenses incurred by the customer and others on the Booking will be the responsibility of the customer and others on the Booking. Agent is not responsible for additional expenses, lost income, or any other consequential damage as a result of changes to flight times or missed vacation 􀆟me. If the customer or others on the Booking only purchases airfare from Agent, it is the customer and others on the Booking's responsibility to leave a contact number at the destination with Agent so that contact can be made in case of a flight change.
If the customer or others on the Booking is booking connecting flight(s), the customer and others on the Booking should allow at least 3 hours and preferably overnight between the connecting flight and any charter flight that is part of a tour. All such connecting flight reservations are made at the risk of the customer and others on the Booking, and the customer and others on the Booking agree to assume the cost of any loss in the event of a change to the original flight schedule.
Airport Procedures
Seats are allocated on a first-come, first-served basis unless the customer or others on the Booking have pre-purchased seating allocation. The customer and others on the Booking should arrive at the airport at least 3 hours prior to flight departure. Check-in closes 60 minutes prior to flight departure, and all passengers must be present for check-in. Neither the customer nor others on the Booking will be allowed to board or obtain a refund if the customer or others on the Booking have not checked in 60 minutes prior to flight departure. Airlines reserve the right to deny boarding to any passenger they deem to be in an unfit condition to fly.
The customer and others on the Booking must check booking documents or the airline for details about baggage allowance and updated baggage regulations. Additional charges will apply to baggage in excess of the weight allowance. Any lost, delayed, or damaged baggage is the responsibility of the airline. If baggage is delayed at the destination or upon return home, the customer or others on the Booking must contact the airline representative before leaving the airport. If the customer or others on the Booking fail to notify the airline representative before leaving the airport, any claim will be invalidated. The handling of baggage is performed by an independent contractor over which Agent has no control. Agent is not responsible for the loss or damage to baggage or any other possessions, and it recommends the customer and others on the Booking purchase insurance to cover this type of loss.
Additional Charges and Pricing
Charges may apply to inflight services, hotel stays, cruises, and tours, including internet connection, entertainment, food, and drink services.
Price of Travel Services
Prices quoted by Agent for travel services are based on information provided to it by travel suppliers, include all applicable taxes, and are subject to change according to travel supplier terms and conditions. Prices quoted by Agent do not include any departure tax charged by a country/state/province included on the Booking.
Payment Terms and Cancellation Policies
Customer is responsible for payment of all travel services booked for the customer and others on the Booking.
Customer is responsible for payment of all counselling fees. Customer is responsible for payment of all deposits. Deposits are non-refundable regardless of whether the travel services are supplied or used and regardless of why the travel services are not supplied or used.
Counselling fees (set out in Service Charges to these Terms) are due on the date the travel services are booked and are non-refundable regardless of whether the travel services are supplied or used and regardless of why the travel services are not supplied or used.
Agent shall advise the customer of dates when payments are due, and failure to make payments when due may result in cancellation of the travel services, which will be considered Cancellation by Customer (see “Change or Cancellation by Customer” below) and all travel supplier and Agent cancellation fees and penalties will apply.
Customer represents to Agent that the customer has the authority to use any credit card the details of which the customer provides to Agent without presenting the actual card to Agent. Customer authorizes Agent to use any credit card the details of which the customer provides to Agent to pay for travel services and counselling fees for the customer and others on the Booking and to make those payments to Agent or a travel service supplier as directed by the Agent. The customer and others on the Booking
agree not to make a claim for chargeback on any credit card the details of which the customer provides to Agent in relation to any counselling fee or non-refundable deposit.
Payment of Counselling Fees
Customer shall be responsible for payment of all counselling fees (set out in Service Charges to these Terms) with respect to the travel arrangements made for the customer and others on the Booking.
Compensation payable to the Agent
In addition to the counselling fees for the services provided by Agent (set out in Service Charges to these Terms), Agent will be entitled to payments from travel service suppliers as agreed between it and those suppliers, in relation to all travel arrangements made for the customer and others on the Booking.
Change or Cancellation by Travel Services Supplier
The travel services are typically sold well in advance of travel dates and sometimes they are modified or not available. Most option changes to the travel services will be minor, however, a travel supplier may make a more significant change, for example, a change of time of departure or return by more than 24 hours; change of the standard of the accommodation; increase in the cost of the travel services of more than 7% (unless government imposed); change of route requiring other identification or documentation when there is insufficient time to meet these requirements before departure; or an error in price. In these circumstances, the rights of the customer and others on the Booking shall be governed by the terms and conditions of the travel supplier and these Terms.
Change or Cancellation by Customer
Customer must make any change or cancel a booking for the customer or others on the Booking, with Agent and not with a travel supplier.
Change(s) and cancellation(s) of any travel arrangements by the customer or others on the Booking will be subject to the change/cancellation policy(s) applicable to the travel service in question and these Terms.
In the case of a change by the customer or others on the Booking, additional counselling fees will apply (set out in Schedule “A” to these Terms), and penalties provided for in the travel supplier(s) terms and conditions and these Terms will apply.
In the case of a cancellation by the customer or and others on the Booking, additional counselling fees may apply (set out in Schedule “A” to these Terms), and penalties and non-refundable amounts provided for in the travel supplier(s) terms and conditions and these Terms will apply.
Privacy Assurance
Agent shall comply with the provisions of the Personal Information Protection and Electronic Documents Act and any other applicable privacy laws in its handling of private information. In particular, it will:
1. Protect personal information held by it.
2. Identify the purpose of its collection and how it will be used.
3. Use the information collected only for the stated purpose.
4. Ensure that the information is accurate, complete, and up to date.
5. Protect the information against loss or theft.
6. Report the theft of any information and notify the individual of all breaches where a “real risk of significant harm” to the individual is possible.
7. Dispose of personal information when it is no longer needed.
Customer acknowledges and agrees to the collection and use of personal information by Agent for the purpose of the travel services. Customer consents to the collection, use, and disclosure of personal information by Agent and the travel service suppliers, where it is necessary to perform travel services and provide related services requested by the customer and others on the Booking, including to affect a booking. By providing personal information to Agent, customer, and others on the Booking consent to the collection, use, and disclosure of personal information by Agent in accordance with these Terms.
Termination Clause
Either party may terminate the relationship with the other party, for any reason or for no reason, by providing written notice to the other party. The termination will be effective upon receipt of the notice. Upon termination of the relationship, any rights, duties, and obligations of the parties toward each other will cease except as otherwise expressly provided in these Terms.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the province in which the Agent is licensed to do business.